Privacy Policy
Dignify, located at Houtparklaan 1 bus 10, 3600 Genk, Belgium, is the data controller of the processing of personal data as described in this privacy statement. This privacy statement is applicable to both our website https://www.dignify.agency and all interactions between us and our applicants, website visitors, customers, prospects and partners.
What data do we collect?
Dignify collects and processes your personal data because you visit our website, use our services and/or because you provide the data voluntarily.
Below you will find an overview of the personal data that we process:
- Personal identification data: first name, last name, email address(es), phone number, mobile number, address.
- Online/electronical identification data (IP address, cookies, browser type, time zone, location, etc.) The description of how data is collected through cookies and how can be found in our separate Cookie Policy.
- Personal and professional data (in case of applicants): education, age, gender, references, CV, etc.
- Data collected via forms: interests and preferences, (content) download forms, contact us page, surveys etc.
Special and/or sensitive personal data
Our website and services are not intended for children under the age of 16, and we do not knowingly collect data relating to children without parental consent.
In principle, Dignify does not process special categories of personal data as defined in Article 9 GDPR (such as data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health data, or data concerning a person’s sex life or sexual orientation). The only exception may occur in the recruitment context, if such information is voluntarily provided by an applicant. In that case, we will treat this data with the highest level of confidentiality and process it only where strictly necessary and in compliance with applicable legal requirements
If you believe we have collected such data without permission, please contact us at privacy@dignify.be and we will delete it.
How do we process your data?
Dignify processes your personal data for the following purposes, based on the corresponding legal grounds:
| Purpose | Legal Basis (GDPR Article 6) |
| Sending newsletters, updates, satisfaction surveys, marketing and promotional offers | Consent (Art. 6.1.a) |
| Contacting you by phone or email to deliver our services or respond to inquiries | Contractual necessity (Art. 6.1.b) |
| Processing job applications (e.g., CVs, references) | Legitimate interest (Art. 6.1.f), (pre-)contractual necessity (Art. 6.1.b) and/or Consent (Art. 6.1.a) |
| Storing and managing customer/prospect data in CRM systems | Legitimate interest (Art. 6.1.f) |
| Fulfilling administrative, accounting, and invoicing obligations | Legal obligation (Art. 6.1.c) |
| Website analytics and improvement based on cookie tracking | Consent (Art. 6.1.a) |
| Complying with legal obligations (e.g., tax, social security, fraud prevention) | Legal obligation (Art. 6.1.c) |
How long do we store your personal data?
Dignify does not store your personal data any longer than strictly necessary to achieve the purposes for which your data is collected.
We use the following retention periods for the following (categories) of personal data:
- Applicants: 1 year after the recruitment process ends.
- Prospects: 5 years after last interaction.
- Clients: for the duration of the contract and 10 years thereafter.
After these periods, data is securely deleted.
Applicants and prospects can request early deletion at privacy@dignify.be.
Sharing of personal data with third parties
Dignify only shares personal data with third parties when necessary for contract execution or to comply with legal obligations.
We may share data with trusted third parties, such as:
- IT service providers
- Accounting and administrative partners
- Marketing and communication partners
International transfers of personal data
Dignify strives to process your personal data within the European Economic Area (EEA). However, some of our service providers (for example, certain IT or cloud service providers) may process personal data outside the EEA.
When such transfers take place, we ensure that they are carried out in compliance with the GDPR. This means that:
- We only transfer data to countries that the European Commission has recognized as providing an adequate level of data protection (adequacy decision), or
- We use appropriate safeguards, such as the European Commission’s Standard Contractual Clauses (SCCs), to ensure that your data is adequately protected.
You can request more information about these safeguards, or a copy of them, by contacting us at privacy@dignify.be .
What are your data protection rights?
Dignify would like to ensure that you are fully aware of all your data protection rights. Under the GDPR, every user is entitled to:
- Right of access – You have the right to obtain confirmation as to whether we process your personal data and, if so, to receive a copy of that data, together with additional information about the processing. Access is provided free of charge. However, if a request is clearly unfounded, repetitive, or excessive, we may charge a reasonable administrative fee in accordance with Article 12(5) GDPR. Right to rectification – You have the right to request the correction of inaccurate personal data or the completion of incomplete data.
- Right to erasure (“right to be forgotten”) – You may request the deletion of your personal data when there is no longer a legal ground for us to process it.
- Right to restriction of processing – You may request that we limit the processing of your personal data under specific circumstances (for example, while the accuracy of the data is contested).
- Right to object – You may object at any time to the processing of your personal data that is based on our legitimate interests, or to processing for direct marketing purposes.
- Right to data portability – You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to request that we transfer that data to another organization where technically feasible.
If you wish to exercise any of these rights, please contact us at privacy@dignify.be. To verify your identity, we may ask you to provide a copy of your identification document. We will respond to your request within one month of receipt in line with GDPR requirements.
How do we protect personal data?
Dignify takes the protection of your data seriously and implements appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. These measures include among others encryption, role-based access control, secured servers and firewalls, regular monitoring and staff training This list is not exhaustive. We regularly review and update our security measures to ensure an appropriate level of protection in light of technological developments, industry standards, and evolving risks
If you suspect misuse or have concerns about security, please contact our customer service or via privacy@dignify.be.
Privacy policies of other websites
The Dignify website might contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, we encourage you to read their privacy policies when visiting those websites.
Changes to our privacy policies
Dignify keeps its privacy policy under regular review and places any updates on the web page. This privacy policy was last updated on Oktober 6, 2025.
How can you contact us
Dignify has appointed a Data Protection Officer (DPO), who acts as the contact point for all questions regarding the processing of your personal data and the exercise of your GDPR rights.
You can reach our DPO at:
Data Protection Officer
E-mail: dpo@customercollective.eu
Address: Houtparklaan 1 bus 10, 3600 Genk, Belgium
How to contact the supervisory authority
Dignify would also like to point out that you have the right to file a complaint with the national supervisory authority. This can be done via the following link: www.gegevensbeschermingsautoriteit.be